Privacy Policy

By reading this Privacy Policy, the user is informed about the way in which MOBBEEL collects, processes and protects the personal data provided to it through the website www.mobbeel.com (hereinafter, the “Website“).

1. Who will process your personal data?

Data controller: MOBBEEL SOLUTIONS, SL, (hereinafter “MOBBEEL“) .
Registered office: C/ Santa Cristina, S/N, Garaje 2.0, Oficinas 107-109, Cáceres, 10195, Cáceres, Spain.
E-mail of Data Protection Officer: privacy@mobbeel.com

2. Why we process your personal data?

Visiting the Website does not oblige the user to provide any information about themselves, except for certain functionalities of the website that depend on the use of Cookies, as informed in the Cookies Policy.

However, access to or use of certain services or functionalities of the Website by the user does require the user to provide certain personal data, as indicated in the corresponding forms, and therefore implies the processing of such data by MOBBEEL, for the purposes and on the basis of the legitimacy indicated below:

2.1. Request for information forms

If the user sends doubts, questions or comments through the “Contact” section or wants to download the dossiers or guides that MOBBEEL makes available on the Website, MOBBEEL will process the data requested in the contact forms (name, telephone number and e-mail address), as well as those that the user voluntarily provides us with in this way, by telephone or e-mail.

The purpose of processing your personal data is to respond to requests, queries, proposals or complaints sent by the user through the form, on the basis of your consent, as well as to send you commercial communications in the event that you also give your consent to do so.

Unless expressly stated otherwise, all fields in the contact form are required for the purposes described. If the user does not provide the data marked on the form as obligatory, MOBBEEL will not be able to process the request.

The data will be processed as long as the user does not withdraw his/her consent. The user may withdraw this consent at any time and free of charge, although this shall not affect the lawfulness of any processing previously carried out.

To withdraw consent, the user may contact MOBBEEL via the email address indicated above.

MOBBEEL will not share this personal data with third parties, unless it is required to do so by law.

The provision of services by certain MOBBEEL suppliers may require them to access data for which MOBBEEL is the data controller. At all times, MOBBEEL will ensure that the third parties with whom it contracts comply with the applicable regulations and that, under no circumstances, will they process the data for purposes other than those indicated by MOBBEEL.

2.2. Newsletter subscription

If the user provides their contact details (name and e-mail address) to register for the MOBBEEL communications service, their data will be processed in order to send them information about news and offers on the services provided by MOBBEEL.

To withdraw consent, the user may contact MOBBEEL via the email address indicated above.

The provision of services by certain suppliers to MOBBEEL may require them to access data for which MOBBEEL is responsible. At all times, MOBBEEL will ensure that the third parties with whom it contracts comply with the applicable regulations and that, under no circumstances, will they process the data for purposes other than those indicated by MOBBEEL.

3. Transfers of data outside the European Economic Area

For the aforementioned purposes, we rely on service providers who may process personal data outside the European Economic Area or in countries that have not been declared to have an adequate level of protection. In any case, we ensure that we guarantee the security and legitimacy of the processing of your data.

To this end, we require the appropriate guarantees from these service providers in accordance with the provisions of the GDPR so that they have or apply, for example, binding corporate rules that guarantee the protection of information in a similar way to that established by European standards or that they subscribe the standard contractual clauses approved by the European Commission.

4. User resposibility

The user:

You guarantee that you are over 16 years of age and that the information you provide to MOBBEEL is true, accurate, complete and up to date. For these purposes, the user is responsible for the veracity of all the data provided and will keep the information provided suitably updated, in such a way that it corresponds to their real situation.
You guarantee that, in the event that you provide information from third parties, you have informed them of the aspects contained in this document. You also guarantee that you have obtained their express authorisation to provide their data to MOBBEEL for the aforementioned purposes.
You shall be liable for any false or inaccurate information that you provide through the Website and for any direct or indirect damages that this may cause to MOBBEEL or third parties.

5. Exercise of rights

The user may send a letter to any of the addresses (postal or electronic) indicated in the heading of this policy with the reference “Data Protection”, providing appropriate proof of identity, at any time and free of charge, to:

To withdraw consents granted.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the erasure of your data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
Obtain from MOBBEEL the limitation of data processing when any of the conditions provided for in the regulations are met.
Request the portability of your data.

Likewise, if the user considers that MOBBEEL has infringed any of his or her rights in relation to the applicable data protection regulations, he or she may file a complaint with the Spanish Data Protection Agency.

6. Security measures

The purpose of this Information Security Policy is to protect the information assets involved in the services provided by MOBBEEL. It is MOBBEEL’s policy to ensure that:

Information is protected against loss of availability, confidentiality and integrity.
The information is protected against unauthorised access.
Applicable legal requirements are met.
Business requirements with respect to information security and information systems are met.
The Security Committee assesses MOBBEEL’s information assets, from which the risk analysis and subsequent risk management will be derived. Both the risk analysis and risk management will be reviewed annually by the Management, which will decide whether a new risk analysis and risk management will be carried out.
The risks to be addressed will be reflected in the Security Plan.
Security incidents are reported and dealt with appropriately.
Procedures are established to comply with the Security Policy.
The Security Officer shall be responsible for maintaining this policy, the management manual, procedures and for providing support in their implementation.
In addition to supervising and checking compliance with the Security Plan for that year.
Each employee is responsible for complying with this Policy and its procedures as applicable to his or her job.
It is MOBBEEL’s policy to implement, maintain and monitor the ISMS.
MOBBEEL’s objectives are to improve the security of software products, technical information, and the confidentiality of the organisation’s information and equipment.

7. Changes to the privacy policy

MOBBEEL SOLUTIONS, SL reserves the right to modify its security and data protection policy to adapt it to new legislative or jurisprudential developments, as well as those that may derive from existing standard codes on the subject or due to strategic corporate decisions, with effect from the date of publication of said modification on the Website.

Last updated: 2 May 2024.